FAQs
✨ Frequently Asked Questions — Vessi Cosmetics
📦 Shipping & Delivery
How long does shipping take?
Our products typically arrive within 7–15 business days, depending on your location and the item ordered.
Do you offer tracking?
Yes! Once your order ships, you will receive a tracking number by email.
Tracking may take 24–72 hours to update.
Why did I receive multiple packages?
We work with several fulfillment partners.
If you ordered multiple items, they may arrive in separate packages to get them to you faster.
🛍 Orders & Payments
Can I change or cancel my order?
Orders can only be canceled or changed within 1 hour of purchase.
After that, your order may already be processing.
My address is wrong — what do I do?
Contact us ASAP at vessicosmetics@outlook.com.
If the order hasn’t shipped yet, we can update the address.
🔄 Returns & Refunds
Do you accept returns?
Yes, we do accept returns for change of mind or incorrect orders.
If your item arrives damaged or defective, we will replace it free of charge as long as you contact us within 7 days of receiving the product.
My item arrived damaged — what now?
Email us within 7 days of delivery with:
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Order number
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Photo/video of the issue
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Short description
We’ll send a replacement or refund promptly.
🎁 Products
Are your products high quality?
Yes — all products are sourced from trusted suppliers and tested for quality and reliability.
Do your beauty products have ingredients listed?
Yes. Ingredient details can be found on the product page or packaging.
Are your products safe?
We only offer products from reputable suppliers who meet quality and safety standards.
💳 Payment
What payment methods do you accept?
We accept major credit/debit cards, Shop Pay, Apple Pay, and PayPal.
✉️ Customer Service
How can I contact you?
Email us anytime at vessicosmetics@outlook.com. We typically respond within 24 hours.
📦 Where is my package?
You can check your tracking link in your order confirmation email.
If tracking hasn’t updated yet, please allow 24–72 hours.